Careers

Location: San Francisco, CA (On-Site)

Are you looking for an opportunity to support a leading community and private bank serving Bay Area businesses, nonprofits, and individuals? Bank of San Francisco is seeking an Administrative Associate to become a critical part of our team. Please contact us today to discuss this opportunity!

The Administrative Associate is responsible for keeping the office running smoothly by providing overall administrative and clerical support for the Bank. They are responsible for working with staff members to support administrative and clerical functions, as well as general office upkeep and ensuring supplies are fully stocked for the office.

Job Responsibilities:

• Perform Bank-wide administrative functions, including monitoring and ordering of office and breakroom supplies, special print and mail projects, copy/fax machine maintenance, parking supplies, and ensuring supply and break rooms are well stocked and organized.
• Receive, sort, and distribute incoming mail, faxes, and deliveries in a timely and accurate manner.
• Prepare and process outgoing mail, shipments, and faxes.
• Assist with planning, coordinating and preparing for internal staff and other organizational meetings, including preparation of agenda, meeting room setup, documentation reproduction, and arranging food and beverages as needed.
• Maintain daily upkeep of the kitchen and breakroom, ensuring spaces remain clean, organized, and fully stocked; responsibilities include preparing coffee, clearing dishes and appliances, sanitizing counters, and replenishing supplies.
• Maintain conference rooms and shared meeting spaces to ensure they are clean, organized, presentable, and readily available for employees and guests.
• Maintain offsite records storage and correspond with facility vendor to coordinate pickup and delivery of records as needed by Bank personnel.
• Maintain office space and facilities through dissemination of information and initiating and coordinating maintenance requests with building management.
• Coordinate with building management and external vendors to provide services on site.
• Maintain shared enterprise-wide calendars, e.g. vacation and committee calendars.
• Prepare, submit, and track executive team expense reports and reimbursements in accordance with Bank policy, ensuring accuracy, proper documentation, and timely processing.
• Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.

Requirements:

• Minimum one year administrative and/or customer service experience.
• Ability to work independently.
• Intermediate Adobe Acrobat and Microsoft Office programs such as Outlook, PowerPoint, Word, and Excel.
• Technical knowledge of office equipment such as computers, multi-line phones, copiers, scanners, printers, postage machines, and fax machines.
• Excellent verbal and written skills in order to communicate effectively and tactfully within the Bank, and with the Bank's clients, vendors, shareholders, and directors, while maintaining a high level of confidentiality.
• Ability to organize and prioritize in situations where dramatic changes frequently occur; attention to detail is critical.

To apply, please send your resume or inquiry to Sue at humanresources@bankbsf.com

Pay: $24.50 - $34.00 per hour

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

BSF is an Equal Opportunity Employer. Recruitment, placement, and promotions are conducted without regard to an individual’s race, color, religion, sex, national origin, age, physical handicap, veteran status or sexual orientation, or any other classification protected by Federal, State, and local laws & ordinances. We will consider qualified candidates with criminal history in a manner consistent with the requirement of the San Francisco Fair Chance Ordinance. All qualified applicants are encouraged to apply.

Location: San Francisco, CA (Hybrid)

Location: San Francisco, CA

Are you looking for an opportunity to support a leading community and private bank serving Bay Area businesses, nonprofits, and individuals? Bank of San Francisco is seeking a Senior Vice President, Head of Loan Operations to become a critical part of our team.

The Senior Vice President, Head of Loan Operations is responsible for the end‑to‑end leadership, strategy, and execution of all loan operations activities across the Bank, including loan documentation, closing, servicing, collateral management, construction administration, and SBA servicing. This role ensures operational excellence, regulatory compliance, risk mitigation, and a high‑quality client and Relationship Manager experience across all loan products, including C&I, Commercial Real Estate, Construction, SBA, and Residential lending.

Job Responsibilities:

Strategic Leadership and Governance

• Provide executive leadership for all loan operations functions, setting vision, priorities, and performance expectations aligned with the Bank’s strategic goals.
• Establish and continuously improve operational policies, procedures, controls, and workflows across the full loan lifecycle—from origination through payoff.
• Partner closely with Credit, Compliance, Risk, Finance, IT, and Relationship Management teams to ensure seamless execution and shared accountability.
• Serve as a subject matter expert and executive escalation point for complex loan structures, operational risks, and exception management.

Loan Documentation, Closing and Servicing Oversight

• Oversee all consumer, commercial, construction, and SBA loan documentation and closing activities to ensure accuracy, consistency, and compliance with regulatory requirements and Bank policies.
• Ensure timely, high‑quality loan closings that balance risk management with client experience.
• Direct ongoing loan servicing activities including payment processing, collateral perfection, covenant tracking, non‑accrual loans, charge‑offs, shadow accounting, and OREO administration.
• Maintain strong controls around collateral, flood, tax, insurance, and stock certifications.
• Provide executive oversight of construction lending operations, including budget administration, draw management, inspection processes, and funding controls to protect the Bank’s collateral position.
• Oversee all SBA loan servicing functions, including compliance with SBA requirements and submission of monthly 1502 reports for 7(a) loans.

Systems, Process Optimization and Technology Enablement

• Drive loan operations system strategy and effectiveness, including platforms such as nCino, LaserPro, MortgageBot and core systems.
• Partner with Technology and vendors to enhance system functionality, automate workflows, reduce manual effort, and improve data integrity.
• Lead system upgrades, enhancements, and parameter design; ensure testing, training, and operational readiness across teams.
• Leverage data and reporting to identify operational bottlenecks, risk trends, and improvement opportunities.
• Drives improvements in loan data accuracy, completeness, and reconciliation to ensure high‑quality operational and regulatory reporting.

Regulatory, Audit and Reporting Responsibilities

• Ensure loan operations readiness for regulatory exams, internal audits, loan reviews, and compliance testing.
• Oversee preparation of loan‑related data for Call Reports and other regulatory reporting.
• Coordinate responses to exam findings, remediation plans, and ongoing issue tracking related to loan servicing and operations.
• Maintain strong documentation, controls, and audit trails across all operational activities.

People Leadership and Talent Development

• Lead, develop, and inspire loan operations leaders and staff, fostering a culture of accountability, collaboration, and continuous improvement.
• Build scalable organizational structures and succession plans to support growth.
• Oversee hiring, onboarding, training, and performance management for loan operations teams.
• Promote cross‑functional learning and strong partnerships with Relationship Managers and Credit teams.

Requirements:

• Bachelor’s degree in business, finance, or a related field (advanced degree or professional certifications preferred).
• Minimum of 12 years of progressive banking experience with deep expertise in commercial and residential loan operations, documentation, and servicing.
• Strong experience with construction lending and SBA operations preferred.
• Demonstrated leadership experience managing complex, multi‑function teams.
• Strong understanding of regulatory requirements impacting loan operations, including safety and soundness, documentation, and servicing standards.
• Experience with modern loan technology platforms (e.g., nCino, LaserPro, MortgageBot, core systems) and process automation initiatives.
• Exceptional communication, judgment, and stakeholder management skills.
• Proven ability to lead change, scale operations, and operate effectively in a growth‑oriented environment.
• High degree of accuracy, attention to detail, and ability to assess and mitigate operational risk.

To apply please send your resume or inquiry to Sue at humanresources@bankbsf.com

Pay: $128,000-$193,000 annually 

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

BSF is an Equal Opportunity Employer. Recruitment, placement, and promotions are conducted without regard to an individual’s race, color, religion, sex, national origin, age, physical handicap, veteran status or sexual orientation, or any other classification protected by Federal, State, and local laws & ordinances. We will consider qualified candidates with criminal history in a manner consistent with the requirement of the San Francisco Fair Chance Ordinance. All qualified applicants are encouraged to apply.